A note about address changes: Once an order has been placed, we are unable to change your shipping address. Please double check the shipping address before checkout to confirm accuracy.
SHIPPING TIMES
The Total Waiting Time = Order processing time + Shipping time.
For all orders, typically it takes 3-5 business days to process your order.
Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Normally for international shipping, please allow 1-3 weeks shipping days.
Estimated time to deliver your parcel:
| Country | Shipping time (d) | Avg. transit time (d) |
| USA | 4-15 | 8 |
| Canada | 4-15 | 8 |
| United Kingdom | 7-12 | 8 |
| Australia | 7-15 | 10 |
| New Zealand | 7-15 | 10 |
| Germany | 6-15 | 8 |
| France | 7-15 | 10 |
| Singapore | 7-15 | 10 |
| Japan | 4-15 | 6 |
| Austria | 7-15 | 10 |
| Belgium | 7-15 | 10 |
| Switzerland | 7-15 | 10 |
| Spain | 7-15 | 10 |
| Netherlands | 4-15 | 8 |
| Italy | 7-15 | 10 |
| Norway | 15-20 | 16 |
| Sweden | 15-20 | 16 |
| Rest of the world | 15-30 | 20 |
RETURNS, EXCHANGES & WARRANTY INFORMATION
Returns: If you have an item that you wish to return, please write to us on our Contact Us page or call (852)6639-8089 within 30 days of receipt to receive a returned merchandise authorization (RMA) number. You MUST contact us prior to returning your products. WE DO NOT ACCEPT RETURNS WITHOUT AN RMA NUMBER. We do not issue credit for items returned without an RMA number. We do not cover the costs of return shipping charges unless due to company error. In order to receive full credit, all returns must be unopened in their original packaging and in a resalable condition. For orders placed between Thanksgiving Day and December 25th, we accept returns through January 31st of the following year.
Free Gift With Purchase Returns: Teazoe reserves the right to deduct the retail value of any “free gift” or “free gift with purchase” item(s) from refund amounts on applicable orders, or request the return of those items at our discretion.
Tea Exchanges: Teazoe will gladly exchange any unopened product for a product of comparable value within 30 days of receipt. You will be responsible for return shipping costs unless due to company error. You must email us at [email protected] or call (852)6639-8089 for an RMA number. No exchange will be given for items returned without an RMA number.
Accessory Warranty: All Teazoe accessories carry a limited one-year warranty on manufacturer defects. Proof of purchase must be provided to show that the purchase is within the timeframe to receive a replacement. Please retain purchase receipts for your records. For third-party products not produced by Teazoe, please see specific manufacturer warranty (usually located on the product box) for specific terms and conditions. Please retain purchase receipts for your records.